At BGR, we do things differently. The Maker Model isn’t just an operational framework — it’s our commitment to transforming the retail industry by putting individual growth at the centre of everything we do, while continuing to deliver an exceptional customer experience. Here’s how we’re making a difference.
Fuelling Growth and Mastery
From day one, our Makers are equipped to thrive in every aspect of business. They learn to engage customers, tackle challenges in real-time, and master essential operations like food prep, cooking, and supplier management.
Structured Skill Development
Our Maker Business Learning Curriculum is built on real-world practice and clearly defined milestones, allowing each team member to rapidly develop their skills and gain practical business acumen.
Supportive Leadership
With our Maker Mentorship approach, every team member benefits from a supportive, collaborative environment. Makers receive ongoing guidance, encouragement, and mentorship from peers and senior leaders, fostering a culture of continuous improvement.
Quick and Personalised Service:
We strive to make every meal a delightful experience by giving our team the space to listen and understand what customers are looking for—then equipping them with the skills and tools to deliver on the spot.
Operational Excellence:
We hold ourselves to a high standard. Our cross-trained Makers manage multiple aspects of daily operations, making service smoother and faster, and creating a better dining experience.
Personalised Service
We empower our teams to connect with customers, understand their needs, and deliver exceptional service on the spot—creating memorable dining experiences..
Enhanced Profitability
Despite offering premium wages, stores operating under the Maker Model achieve significant reductions in total labour costs, driving stronger overall profitability.
